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Career & customer service

Customer Service & Digital Administration

Develop professional enquiry handling, organised records and practical digital administration for customer-facing work.

3 monthsBeginnerMonrovia campus99 contact hours
Illustration of a customer service adviser using a headset and organised digital records.
AI-generated course illustration; not a photograph of an actual SIT class.

What you’ll learn

  • Respond clearly and respectfully to common customer enquiries
  • Keep accurate records using fictional customer data
  • Use a simple follow-up and escalation workflow
  • Prepare a short service report and reflect on improvements

Learn by doing

Complete practical activities and an assessed project with guidance from your instructor.

Your three-month journey

Module 1

Weeks 1–2: Service expectations and professional communication

Module 2

Weeks 3–4: Enquiry handling and record quality

Module 3

Weeks 5–6: Scheduling and digital administration

Module 4

Weeks 7–8: Complaints, escalation and service measures

Module 5

Weeks 9–10: Customer service simulation

Module 6

Weeks 11–12: Assessment and portfolio

Before you apply

Entry requirements and equipment

The current sponsored programme is for adults aged 18 or over who can attend in Monrovia.

  • Basic computer and email skills. Learners should be comfortable practising spoken and written communication with support.
What’s included and what it costs

This pathway is intended for sponsor-funded places. A place is free only when SIT publishes an approved funded cohort with its full cost coverage. Dates and places are currently to be confirmed. Practice does not require a personal paid software subscription.

Review the cost coverage of your selected intake. Applying or registering interest does not require a donation.

Assessment and certificate

SIT Learning certificate of completion after the practical portfolio and individual assessment. Feedback and supported reassessment are included in the teaching plan. This is not a vendor certification or employment guarantee.

DATES & CLASS PLACES

Cohorts for this course

There is no published cohort yet. Dates and class capacity will appear here once confirmed.

Register interest in a future cohort

LEARN AT SIT

Take the next step

Choose your intake, tell us about yourself and review your request. No account needed.

  1. 1 Course
  2. 2 Your details
  3. 3 Review

Course and intake

Customer Service & Digital Administration

For a confirmed intake, its published class time applies. A future-intake preference is not a confirmed timetable.

Your details
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Student terms

SIT Learning is part of SIT TECHNOLOGY LIMITED (company 12901045). Effective 4 October 2026.

These terms apply to sponsor-funded adult learning at SIT Learning, Monrovia. You must be at least 18 and able to attend the published campus timetable. Check the course entry requirements and ask SIT if you need help choosing a pathway.

Interest and waiting-list requests do not reserve a place. A successful application to an open, approved funded cohort reserves one place provisionally for seven days, or until the cohort ends if sooner. The confirmation shows your reference and expiry. A failed or incomplete submission creates no reservation. Contact SIT before expiry if you need help; an extension depends on staff review and availability.

A provisional reservation is not final enrolment. Staff review eligibility, your details, funding and your acceptance of the offer before confirming enrolment. Expired or released reservations stop holding a seat. Do not rely on a place until SIT confirms enrolment. Joining the waiting list does not automatically enrol you when a seat becomes available.

No application fee, donation or paid software subscription is required to request a free place. Only the costs expressly covered by the approved cohort are funded. Transport, meals, data or other expenses are not promised unless listed. The paid version of a course is separate.

Use accurate contact details and keep your reference. Contact SIT to correct details, withdraw or discuss attendance, accessibility or a reservation. Do not include passwords, bank details, identity-document numbers or medical information in the open message field. Email is optional when a valid phone number is provided as your preferred reply method.

SIT uses the information to handle your request as explained in the linked privacy notice. Optional CRM coordination permission is separate; it does not enrol students in sponsor marketing. Completion certificates depend on the published practical assessment requirements and are not vendor qualifications or guarantees of work.

For help, use https://sit-learning.com/contact/ or info@sit-learning.com.

A successful application provisionally reserves one available class seat and one approved free-place slot for seven days, or until the cohort ends if sooner. Staff must confirm enrolment before the hold expires or extend it. Waiting-list and future-interest requests do not reserve a seat. No payment is taken.

Fields marked * are required. Your details are sent only when you submit.

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3 months · Beginner
Monrovia campus

In progress cohort · Registration closed

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