Before you begin
Think about your timetable, travel, device access, internet connection and independent study space. Ask which support arrangements are available for your particular programme and study mode.
Questions worth asking
- How will induction and access to learning materials work?
- Who should you contact about a timetable or course question?
- What device, software and connectivity will you need?
- How can you request an accessible format or discuss a participation barrier?
- What is the process for raising a concern or making a complaint?
Discuss your needs privately
Ask for the appropriate private contact route before sharing sensitive personal or medical information. A general website enquiry should contain only enough information to direct you to the right team.
During your studies
Follow the support and communication routes supplied with your programme. The separate learner portal is intended for course access and study activity when your account and programme are ready.